Faqs

To create an account, click on the "Register" button at the top right of the home page. Fill out the form with your personal information, then follow the instructions to validate your registration.

If you have forgotten your password, click "Forgot Password" on the login page. You will receive an email with instructions on how to reset your password.

You can change your personal information by logging into your account and then going to the "My Profile" or "My Information" section. From there, you can update your address, phone number, and other details.

To change your password, log in to your account, go to "My Profile" or "Settings", then select the "Change Password" option. Follow the instructions to set a new password.

If you wish to delete your account, please contact our customer support via the "Contact Us" tab. Please note that deleting your account is permanent and will result in the loss of all your data.

No, for security reasons, each email address can only be associated with one account.

Your account may be disabled for several reasons, including violations of our Terms of Service. If you believe this is a mistake, please contact our customer support for more information.

You can manage your notification preferences by going to the "Settings" section of your account and choosing the types of notifications you wish to receive via email.

If you notice any suspicious activity on your account, immediately change your password and contact our customer support to report the issue.

To view your order or activity history, log in to your account and navigate to the "History" or "My Orders" section. There you will find a summary of all your past transactions.

We offer a wide range of products including:

• Soy wax candles
• Fragrance diffusers
• Melting pebbles
• Accessories for candles and fragrance burners
• Natural and costume stone jewelry

Each category is carefully selected to offer our customers quality and trendy items.

Product availability is indicated on each product page. If a product is out of stock, this will be noted, and you will have the option to receive a notification when the product is available again.

The specific materials of each product are detailed in the "Description" section of the product page. We are committed to providing high-quality materials, whether textiles, metals or any other component.

Each fashion product comes with a size guide that you can consult on the product page. We recommend referring to this guide to choose the size that will suit you best. If you have any additional questions, our customer service is here to help you.

Yes, most of our products are covered by a warranty of two months from the date of purchase. The warranty covers defects in workmanship and materials. For more details, please see our warranty policy.

Yes, we accept returns and exchanges within 15 days of receiving your order. Products must be returned in their original condition, unused and in their original packaging. Please see our return policy for more information.

Specific care instructions are provided on each product page. For garments, please follow the washing instructions on the label. For other items, refer to the instructions provided with the product.

Yes, some products may be available for pre-order. Details on delivery times and expected availability date will be indicated on the product page.

All our products are genuine and come from approved suppliers. If you have any doubts about the authenticity of a product you have received, please contact our customer service with your order details for verification.

Yes, we offer customization options on some products. You will find the available options on the relevant product page. For special requests, please do not hesitate to contact our customer service.

We sometimes sell our products to merchants and retailers, so you can find and buy our items in certain stores or boutiques. We will provide you with information on their location as soon as we have our products available in these stores in town. For the moment, our store remains an online store.

To make your event even more special, we invite you to send your request to the following address: serviceclient@taoe3.fr. Above all, please specify in your message the products you are interested in as well as the desired quantity. Do not forget to include the destination country of your order in the subject of your email. We will contact you later.

Our candles are made from 100% natural soy wax, making them eco-friendly and environmentally friendly. They are non-toxic, burn longer, and produce less soot, ensuring a clean and healthy burn for your home.

Soy wax is at the heart of our commitment to sustainability and quality. Here’s why we chose this natural wax for our candles:

• Eco-Friendly: Soy wax is a renewable, biodegradable and non-toxic resource, offering an environmentally friendly alternative to traditional waxes.
• Clean Burn: Our soy wax candles burn cleaner, producing less soot and smoke, making them a healthy choice for your home and family.
• Long Lasting: Our soy wax candles have a longer burn time, allowing you to enjoy their warm glow and captivating scents for longer.

We offer a wide range of fragrances created from pure essential oils and high quality fragrances. Our candles offer a variety of aromas, from floral and fruity to woody and spicy, to suit all tastes and create different atmospheres.

Yes, each candle is carefully handcrafted by us, ensuring attention to detail and superior quality. We prioritize craftsmanship to offer unique and high-quality products.

To prolong the life of your candles, we recommend trimming the wick to approximately 5mm before each use to avoid a flame that is too large. Also, make sure to let the candle burn until the entire surface is melted when first using it, to avoid tunneling.

Absolutely. Our candles are completely vegan, made without any animal-derived ingredients, and cruelty-free, meaning they have not been tested on animals at any stage of their production.

Yes, we offer customization options for some of our candles, including choosing the scent, size, and sometimes even the container. Contact our customer service for more information on the customization options available.

To prevent your candle from producing smoke, make sure the wick is trimmed before each use. A wick that is too long can cause an unstable flame and produce soot. Also, keep your candle away from drafts that can disrupt combustion.

Yes, our containers are designed to be reused once the candle is finished. After cleaning the wax residue, you can use them as decorative items, to store small items, or even for new DIY candles.

Our candles are made from natural soy wax and quality essential oils, which reduces the risk of allergies compared to traditional paraffin-based candles. However, if you have specific sensitivities, we recommend checking the ingredients of each candle or consulting our customer service.

To preserve the quality of your candles, we advise you to store them in a cool, dry place, and away from direct sunlight. Also make sure to keep your candles closed when you are not using them, in order to keep their fragrance intact.

We offer several types of fragrance diffusers, including reed diffusers and nebulizing diffusers. Each type offers continuous, effortless fragrance diffusion, suitable for different spaces and personal preferences.

A reed diffuser works by submerging wooden sticks in a scented solution. The reeds absorb the liquid and gradually release the scent into the air. To intensify the scent, you can turn the reeds every week.

The duration of a reed diffuser depends on the type and size. In general, a reed diffuser can last between 1 to 3 months, depending on the size of the bottle and the number of reeds used. Electric diffusers offer a more controlled diffusion and can last longer depending on the intensity chosen.

For reed diffusers, you can adjust the intensity by adding or removing reed sticks. The more reeds you use, the more intense the scent will be. For electric diffusers, the intensity can be adjusted via the built-in control options.

We offer a variety of fragrances for our diffusers, including floral, woody, fruity, and spicy scents. Each fragrance is designed to bring a particular ambiance to your space, whether it is to soothe, energize, or simply pleasantly scent your home.

Our fragrance diffusers are designed to be used safely in home environments. However, it is always recommended to place the diffusers out of reach of children and pets. For reed diffusers, ensure that the scented liquids are not ingested. For safety, please check the specific instructions for each product.

To maintain your reed diffuser, simply replace the reeds when you change fragrances to avoid mixing scents. For electric diffusers, it is recommended to regularly clean the water tank (if applicable) with a soft cloth and warm water, following the manufacturer's instructions.

Yes, our diffusers are compatible with pure essential oils. For electric diffusers, be sure to follow the recommendations on the quantities of oils to use to avoid overloading. Our diffusers are designed to diffuse essential oils efficiently while maintaining their beneficial properties.

Absolutely. When your diffuser's liquid runs out, you can replace it with a fragrance refill or an essential oil of your choice, depending on the diffuser model you are using.

For optimal diffusion, place your diffuser in a well-ventilated area where air can circulate freely around the diffuser. Avoid placing it directly under a fan or near an open window, as this can disperse the scent too quickly. Diffusers are ideal for living rooms, bedrooms, and even offices.

A scented pebble is a small object, usually made of wax, natural stone or plaster, impregnated with essential oils or fragrances. It is designed to diffuse a sweet smell into the environment, bringing a fragrant touch to your space.

Wax melts can be placed in various places such as drawers, closets, or bathrooms to diffuse their fragrance. They can also be used in specific burners to release their fragrance when gently heated.

The duration of diffusion of a scented pebble depends on its composition and the environment in which it is placed. In general, a scented pebble can release its scent for several weeks. If used in a burner, each pebble can diffuse its scent for approximately 8 to 10 hours.

Yes, scented pebbles can be reused as long as they continue to release fragrance. If the pebble is used in a burner, you can use it until the fragrance has completely evaporated.

To intensify the scent, place the pebble in a small, enclosed space, such as a drawer or closet. To prolong its life, avoid placing it in very hot areas or areas exposed to direct sunlight, which could cause the oils to evaporate more quickly.

Our scented pebbles are designed to be safe, but as with any scented product, they should be kept out of reach of children and pets to avoid accidental ingestion. When used in a burner, ensure the appliance is placed in a safe and stable location.

Yes, you can mix different scented pebbles in a burner to create a custom fragrance blend. However, be sure to choose scents that complement each other well to avoid overly intense or clashing combinations.

Our scented pebbles are designed to leave no residue when used in a suitable burner. If using wax pebbles, simply clean the burner once the wax has completely cooled and solidified.

We offer a wide range of scents for our pebbles, from delicate florals to woody and spicy aromas. You will find options to suit every season and every personal preference.

To keep your scented pebbles fresh, store them in their original packaging or in an airtight container, away from heat and direct sunlight. This will help preserve their scent until you are ready to use them.

Delivery times vary depending on your location and the shipping method you choose. Typically, orders are processed within 1-2 business days, with standard delivery times ranging from 1-3 business days. Pickup point delivery options are also available for faster delivery.

Shipping costs depend on the weight of your order and your location. Exact costs will be calculated at checkout. We also offer free shipping options for orders over a certain amount, as well as occasional promotions.

Yes, we offer international shipping to several countries. International shipping times and costs vary depending on the destination. Please see our Shipping page for more details on the countries we serve and the associated costs.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or directly via the carrier's website to track the progress of your package in real time.

If you have not received your order within the estimated time frame, please first check the status of your order using the tracking number. If the tracking indicates that your package is still in transit or if you cannot find any information, contact our customer service for assistance.

If your order has not yet been shipped, you can contact us immediately to request a change of address. Once the order has been shipped, we can no longer change the shipping address.

If you are not there when the delivery is made, the carrier will usually leave a delivery note with instructions to arrange a new delivery or collect your parcel from a nearby collection point. Some carriers also offer the option to reschedule your delivery online.

Yes, we offer express delivery options for those who need to receive their order quickly. You can choose the express delivery option during checkout, and the fee will be calculated accordingly.

We currently do not offer in-store pickup. However, depending on your location, we may offer pickup options at a collection point. Please check your options during checkout.

If your package arrives damaged, please contact us immediately with photos of the packaging and damaged products. We promise to resolve the issue quickly, either with a replacement or a refund.

We accept multiple payment methods including credit cards (Visa, MasterCard, American Express), debit cards, as well as payments via Apple Pay and Amazon Pay. We also work with secure payment platforms to ensure the safety of your transactions.

No, we do not offer the possibility of paying in installments.

Absolutely! We use SSL encryption technologies to secure all transactions made on our site. In addition, we work with trusted payment providers that guarantee maximum protection of your personal and financial information.

If your payment is declined, first verify that all credit card information is correct and that you have sufficient funds in your account. If the problem persists, try another payment method or contact your bank for more information. You can also contact our customer service for assistance.

Currently, we only accept one payment method per order. If you wish to use multiple methods, you will need to split your order into multiple transactions.

Yes, we offer e-gift cards that you can purchase on our site. They can be used as a means of payment for all products available on www.taoe3.com. Gift cards are available in various amounts.

An invoice is automatically generated and sent to your email address once the order is confirmed. You can also access your invoices by logging into your account on our website.

During checkout, you will find a field to enter your discount code or gift card code. Once the code is entered, the corresponding amount will be automatically deducted from your order total.

If you have been charged but have not received an order confirmation, please first check your spam folders. If you still cannot find the confirmation, contact our customer service with the details of your transaction, and we will check the status of your order.

Once your order has been confirmed, it is immediately processed for shipment. However, if you need to cancel or change your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellation or modification after confirmation.

To place an order, browse our site and add the desired products to your cart. Once you have completed your shopping, click on the cart to review the items, then follow the instructions to enter your shipping and payment information. Finally, confirm your order to complete the purchase.

Once your order is confirmed, it is immediately processed for shipment. If you need to change details such as the shipping address or the items ordered, please contact our customer service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is being processed.

After placing your order, you will receive a confirmation email containing a tracking link. You can also track the status of your order by logging into your account on our site and accessing the "My Orders" section.

If you wish to cancel your order, please contact us immediately after placing it. If the order has not yet been shipped, we will be able to cancel it and refund you. If it has already been shipped, you will need to follow our returns process to obtain a refund.

If you have not received an order confirmation email, please check your spam folders first. If you still can't find anything, log in to your account to check if the order has been registered. If you can't find any information, contact our customer service to check the status of your order.

Yes, you can place an order as a guest without creating an account. However, we recommend creating an account to track your orders more easily, save your shipping information for future purchases, and take advantage of our special offers.

To use a promo code, enter it in the field provided during checkout. The discount amount will be automatically deducted from your total. Be sure to check the promo code terms and conditions before finalizing your order.

If you receive an incorrect or incomplete order, please contact us immediately with the details of your order and photos of the items received. We will rectify the error by sending you the missing items or offering you an exchange or refund.

If you have placed multiple separate orders, we are generally unable to combine them into one shipment due to our fast order processing times. To avoid multiple shipping charges, we recommend that you combine all of your items into one order.

If your order is delayed, we will notify you by email as soon as possible. You can also track the status of your order via the tracking link provided. If you have any questions or concerns regarding a delay, please do not hesitate to contact our customer service.

Nous acceptons les retours dans un délai de 15 jours à compter de la date de réception de votre commande. Les articles retournés doivent être non utilisés, dans leur état d'origine, et dans leur emballage d'origine. Veuillez consulter notre page de politique de retour pour plus de détails.

To make a return, log in to your account at www.taoe3.com and go to the "My Orders" section. Select the order you wish to return and follow the instructions to generate a return label. Carefully package the items and ship them to the address provided. We will notify you once we have received and inspected your return.

Return postage is the customer's responsibility, unless the return is due to our error (for example, an incorrect or faulty item). We recommend using a trackable delivery service to ensure your return reaches us safely.

If you receive a defective or damaged item, please contact us immediately with photos of the problem. We will then offer you either an exchange or a full refund, including return shipping costs. We apologize for any inconvenience caused by this type of error.

Once we receive your return, it usually takes 5-7 business days to inspect the items and process your refund or exchange request. You will receive an email notification once the process is complete.

Refunds are issued to the original payment method used for purchase. Please note that processing times may vary depending on your bank or payment provider. You will receive an email notification when your refund has been issued.

Yes, you can exchange an item for another of the same value. To do this, follow the same return process and indicate that you want an exchange. If the replacement item is of a different value, we will adjust the amount accordingly.

If any items are missing from your order, please contact us as soon as possible with your order details. We will check our inventory and shipping process to resolve the issue and ship the missing items.

Items purchased on sale or during a promotion may be returned, but only for exchange or store credit, unless otherwise stated at the time of purchase. Please see the specific promotion terms for more details.

If you have a complaint about a product or service, please contact us via our contact form or directly by email at [customer service email address]. We are committed to responding to all complaints as quickly as possible and finding a satisfactory solution.

To use a discount code, add the desired items to your cart. During checkout, you will see a field labeled "Discount Code" or "Promo Code". Enter your code in this field and click "Apply". The discount amount will be automatically deducted from your total.

You can find the discount code on our website, through our newsletter, on our social media channels, or by participating in our promotions and special events. Make sure to subscribe to our newsletter to get the latest deals delivered straight to your inbox.

In general, each order can only use one discount code. However, some special promotions may allow multiple codes to be combined. Please check the specific conditions of each promotional code for details.

Discount codes have an expiration date indicated when they are issued. If a code has expired, it can no longer be used. To benefit from the latest offers, please check our website regularly or subscribe to our newsletter to receive new codes as soon as they are available.

If your discount code doesn't work, make sure you entered the code correctly, respecting upper and lower case letters. Also check the conditions of use of the code, such as the expiration date, restrictions on certain products or categories, and the minimum order amount. If the problem persists, contact our customer service for assistance.

This depends on the specific terms and conditions of the discount code. Some codes are valid only on regular priced items and cannot be applied to sale or promotional items. Please read the code's terms and conditions for more details.

No, discount codes must be applied at the time of ordering. Once the order is confirmed, it is no longer possible to add a discount code. If you forgot to use a code during your purchase, you can contact our customer service to check if an exception can be made.

Some discount codes may only be valid for specific product categories or certain items. Others may be applicable sitewide. Please read the code's terms of use for any restrictions.

Most discount codes are limited to one use per customer or account. However, some codes can be used multiple times or unlimited times, depending on the terms of the promotion. Check the specific terms of each code for details.

You can get discount codes by subscribing to our newsletter, following our social media accounts, participating in our promotional events, or taking advantage of our special offers on the site. Stay connected with us to never miss an opportunity to save on your purchases.

We are always open to new collaborations with creators, influencers, artists, and brands who share our values. If you are interested in collaborating with us, send us an email at collab@taoe3.fr with an introduction of yourself, your work, and collaboration ideas.

We offer different types of collaborations, including influencer partnerships, limited edition product collaborations, co-creations, joint marketing campaigns, and more. We are open to discussing new ideas to create unique and mutually beneficial projects.

We are looking for partners who share our passion for quality, innovation, and respect for the environment. We evaluate each collaboration proposal based on creativity, alignment with our brand, and potential reach. Whether you are an emerging creator or an established influencer, we are interested in authentic and meaningful collaborations.

If you have an idea for a collaboration, we'd love to hear about it! Send us an email at collab@taoe3.fr with a detailed description of your idea, the goals of the collaboration, and how you envision us working together. We'll get back to you as soon as possible to discuss next steps.

Yes, we regularly collaborate with social media influencers to promote our products and strengthen our brand. If you are an influencer interested in partnering, please send us your media kit or social media stats, along with a brief description of your target audience, to collab@taoe3.fr.

We are always interested in creating collections in collaboration with artists, designers, and creators. If you have an idea for a collection or would like to co-create a product, send us your proposal to collab@taoe3.fr. We will be happy to explore opportunities for developing an exclusive collection.

If you are interested in reselling or distributing our products, we invite you to contact us via collab@taoe3.fr with information about your company, your target market, and how you plan to represent our brand. We will respond with details on the terms and conditions of partnership.

Absolutely! We are open to collaborations on events, marketing campaigns, and other initiatives that promote our products in a creative way. If you have an event or campaign idea, contact us with the details at collab@taoe3.fr, and we will be happy to discuss it.

We actively support causes that are close to our hearts and are open to proposals for partnerships with charities or awareness campaigns. If you have a project in mind, send us the details at collab@taoe3.fr and we will explore the possibilities of collaboration.

Each collaboration proposal is carefully reviewed by our team to ensure it aligns with our values ​​and vision. The process includes an assessment of objectives, creativity, and potential impact. We will notify you of our decision after reviewing your proposal, and if selected, we will discuss next steps for implementation.

The taoe3.fr Ambassador Program is an opportunity for our brand enthusiasts to represent and promote our products to their community. As an Ambassador, you will enjoy exclusive benefits, special discounts, and the opportunity to earn commissions on the sales you generate.

To join our ambassador program, simply fill out the application form available on our website. We are looking for people who share our passion for our products and who have a strong online or offline presence. After reviewing your application, we will contact you to inform you of our decision.

As an Ambassador, you will enjoy many benefits, including:

• Exclusive discounts on our products.
• Commissions on sales you generate through a unique link or promo code.
• Early access to our new products and collections.
• The opportunity to participate in special events and marketing campaigns.
• Recognition and support from our team to grow your influence.

We are looking for ambassadors who have a passion for our products and an ability to promote them in an authentic way. While we do not have strict requirements in terms of number of followers, we do favor candidates who have a positive and engaged influence in their community, whether on social media, a blog, or other platforms.

Once accepted into the program, you will receive a unique promo code or link that you can share with your audience. Every time a sale is made using your code or link, you will earn a commission. The commission rate and payment terms will be communicated to you upon your acceptance into the program.

Yes, we encourage our ambassadors to promote our brand on every platform they are active on, whether it’s social media (Instagram, Facebook, TikTok, etc.), a blog, YouTube channel, or even in-person events. The more active you are, the more likely you are to succeed as an ambassador.

There is no fixed duration for your commitment as an ambassador. You can stay in the program for as long as you want, as long as you remain active and continue to respect the terms of our partnership. If you wish to leave the program, simply let us know.

We will provide you with a personalized dashboard where you can track the sales generated through your code or link, view your commissions, and access detailed reports on your performance. This will allow you to better understand the impact of your promotional efforts.

Our team is here to support you every step of the way on your Ambassador journey. If you have any questions, need advice, or run into any issues, please feel free to contact our Ambassador Team at collab@taoe3.fr. We are here to help you succeed.

Absolutely! We encourage our ambassadors to be creative and propose collaboration ideas. Whether it is for a specific campaign, a contest, or an event, we are open to all suggestions that could strengthen our partnership and effectively promote the brand.