FAQ

Have a question? We are here to help you create your perfect atmosphere.

PRODUCTS & QUALITY

Are TAOÉ candles natural?

Yes, our candles are made from natural soy wax, a plant-based alternative that ensures a cleaner and more eco-friendly burn.

Where do your fragrances come from?

Our fragrances are carefully selected, including from Grasse (France), the world’s perfume capital, to deliver a refined and long-lasting scent experience.

How long does a candle last?

Burn time depends on the size, but our candles generally offer many hours of burn time, allowing you to fully enjoy your moments of relaxation.

Are your candles handmade?

Yes, each TAOÉ candle is hand-poured with care, following a true artisanal process.

USAGE

How can I get the best burn from my candle?

For optimal performance:

Let the wax melt evenly across the surface during the first burn
Trim the wick to about 5 mm before each use

How long should I burn a candle?

We recommend burning your candle for 2 to 3 hours at a time to preserve its quality.

Can I reuse the container?

Yes, our containers are designed to be reused as decorative objects once the candle is finished.

SHIPPING & ORDERS

What are the delivery times?

Orders are carefully prepared and shipped within 2 to 5 business days.

Do you offer free shipping?

Yes, free shipping may be available above orders from 60€.

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us quickly and we will do our best to assist you.

RETURNS & GUARANTEES

Can I return a product?

Yes, you have a legal period of 14 days to return your order.

What if my product arrives damaged?

Please contact us with a photo of the item, and we will provide a solution as quickly as possible.

PAYMENT & SECURITY

Is payment secure?

Yes, all transactions are 100% secure using reliable and trusted payment systems.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, etc.).

PROFESSIONALS

Do you offer solutions for professionals?

Yes, we work with hotels, spas, restaurants, and boutiques, offering tailored solutions.

Can candles be customized?

Yes, we offer customization options for businesses and special events.

CONTACT

How can I contact you?

You can reach us via our contact form or by email.
We usually respond within 24 to 48 hours.